AXON Predict for Telecommunications &
Reduce Service Calls and Truck Rolls with Edge Analytics
Service providers and telecommunications companies have yet to unlock the true potential of their connected assets and utilize the full value of the Internet of Things (IoT). Partly because there has not been an easy way to run predictive analytics and machine learning directly on a device. Current cloud analytics solutions fall short due to data overload, lag, privacy, and compliance needs. However, Greenwave’s AXON Predict™ solution solves these issues by embedding a small footprint analytics engine directly on the device.
Embedded on the device and runs analytics natively. Frees up network space, reduces data uploaded to the cloud and enables real-time on-device actions.
SELF HEALING AND AUTOMATED MAINTENANCE
On-device analytics allow AXON Predict-enabled devices to carry out self-healing and automatic maintenance.
TARGETED SERVICE CALLS
Analytics results provide your service professionals with more complete data. With shorter, informed service calls, your customer support technicians will be able to solve issues quickly and easily.
Self-Healing for Routers and Telco Devices
With the ability to ingest and analyze also comes the ability to act. Devices that have AXON Predict embedded are able to perform maintenance and self-healing procedures the moment an error is detected. If the error cannot be resolved by the device, it can then transmit errors up the line where they can be resolved by customer service technicians.
The result of these self-healing measures is fewer customer support calls. Since devices are able to correct or report an issue, these self-healing measures can be taken often before the customer notices any issue. Devices connected to the Internet, like routers and many set boxes, can receive updates over the network. This gives your developers the ability to react and address widespread issues and update the device’s self-healing protocols.
Reduce Service Calls and Truck Rolls
AXON Predict’s real benefit comes down to dollars and hours. The average service provider has a subscriber base of 3 million customers. One support call can cost over $30 and the average truck roll costs you up to $150.
On-device, real-time analytics can reduce these calls and visits by allowing your managed devices to self-heal. With less call outs and more actionable information, your service department will have fewer and shorter calls.
MINIMIZE DOWN TIME AND COMPLAINTS
HIGHLY ACCURATE INFORMATION
TARGETED SERVICE CALLS